Once you have received your quote and are ready to place your order, follow the steps below:

1. WE CANNOT TAKE ORDERS OVER THE PHONE.
   We require a physical signature on the order form to show that you have read and agreed to our Terms of Service .
   Instead, please navigate our website to our order form. THIS IS NOT AN ONLINE ORDER.
   Fill it out in its entirety, print it out, sign it and fax it in to us. The die fee will be charged up front. Email us any artwork you have at this time, even if you had already sent it in for a quote previously.
   
   *INCOMPLETE OR MISSING REQUIRED FIELDS ON THE ORDER FORM MAY RESULT IN A DELAY OF YOUR ORDER'S PROCESSING.
   IF YOU ARE UNSURE OF ANY DETAILS OR HAVE ANY QUESTIONS REGARDING YOUR ORDER FORM, CONTACT US VIA EMAIL BEFORE YOU SIGN AND SUBMIT YOUR FORM. *
   
   
2. Once we have received the faxed order form and the die fee payment, your order is entered into our system. Orders are processed in the manner they are received and in most cases, work begins on a design within 1 to 3 business days (depending on current workflow) of receiving the completed order form and die fee payment. One of the graphic artists will design your coin's artwork.
   
   
3. When the design has been completed, the Art Director will email you a link to the artwork for your approval. When you receive that email, just reply to the email approving or disapproving the artwork, and any necessary changes will be made.
   Major design changes, including complete redesigns of coin artwork will incur additional artwork fees of $50.00 per hour. These are changes that generally take 1 or more hours to complete. Simple changes will not incur any further charges.
   If we work on a design for you and you decide to cancel the order, you will be charged the $150.00 design rate for your coin and your die fee will not be refunded.
   
   *ALL ARTWORK CHANGE REQUESTS MUST BE SUBMITTED IN WRITING TO THE ART DIRECTOR VIA EMAIL OR POSTAL MAIL.*
   
   
4. Once you approve the artwork, it is sent to the factory for production and the remaining balance will be charged after you approve the artwork.
   
   *ALL ARTWORK APPROVALS MUST BE SUBMITTED IN WRITING TO THE ART DIRECTOR VIA EMAIL OR POSTAL MAIL*
   
   
5. A full order will take at least 45 days from the date the artwork was approved (NOT the date of the order form submision) to be completed.
   
   BECAUSE OF THE VOLUME OF COINS WE ARE WORKING ON AT ANY GIVEN TIME, WE UNFORTUNATELY CANNOT PROVIDE INDIVIDUAL OR DETAILED STATUS UPDATES DURING YOUR COIN'S PRODUCTION PROCESS.
   
   
6. Shipping is free on new orders only (except RUSH ORDERS)
   All domestic orders can be shipped via UPS and a tracking number is sent when the package ships.
   Orders sent to APO or FPO are sent via US Postal Service and can take up to three weeks to arrive.
   

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What if I Have Artwork?

Most of our customers provide artwork and reference material for their design before we begin working on their artwork. We create the production ready artwork based on your initial version and specifications. These can be design ready artwork, or something drawn on a piece of paper. As long as you are providing a "blue print" of what you want, we can make it. The individual images used on your design can be mailed as separate attachments. They do not need to be laid out on the coin design itself. We will do the production ready artwork for you.
Your coin design can be emailed to us in Adobe Illustrator, Photoshop, .tif, .jpg, or .pdf format.
The only things that we DO NOT work well with are Corel Draw files and faxes.

We will then evaluate your design and/or make suggestions to produce a better coin. If your coin requires a special die we will tell you up front. We will always be honest with you and tell you the total price before you place your order, and if you are interested in a quote before you order you can contact us via email. We will reply and email the pricing to you.

If you do not have a design ready, our graphics department can help you to create what you're looking for once you have placed your order and paid the die fee. Just tell us as much detail about your design as you can, and as long as you are providing a basic "blue print" of what you want, we can generally make it happen.
Our design service includes taking the artwork that you email us and arranging it on the coin layout to your specifications.
If we work on a design for you and you decide to cancel the order, you will be charged the $150.00 design rate for your coin and your die fee will not be refunded.

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How Long Will It Take to Get My Coins?


Once you are satisfied with the artwork and have sent your approval in writing to the Art Director, a full order the actual coins will take AT LEAST 45 days from the date the artwork was approved (NOT the date of the order form submision) to finish production, so plan ahead and allow enough time to complete the job before you run out of time if you would like them by a certain date.
When production has completed, the order will then be shipped.
All domestic orders can be shipped via UPS and a tracking number is sent when the package ships.
Orders sent to APO or FPO are sent via US Postal Service and can take up to three weeks to arrive.

BECAUSE OF THE VOLUME OF COINS WE ARE WORKING ON AT ANY GIVEN TIME, WE UNFORTUNATELY CANNOT PROVIDE INDIVIDUAL OR DETAILED STATUS UPDATES DURING YOUR COIN'S PRODUCTION PROCESS.

PLEASE BE ADVISED THAT DUE TO THE INTRICATE AND DETAILED NATURE OF THE HANDIWORK INVOLVED, WE CANNOT GUARANTEE OR PREDICT ANY ORDER COMPLETION OR 'DELIVER BY' DATES.

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What is the Difference Between "Die Struck" and "Die Cast"?

All of our coins are DIE STRUCK not die cast. Casting is a cheaper form of making coins where the solid metal is melted down and poured into a mold.
DIE CAST coins can actually break if you drop them because there are tiny air pockets in the metal as a result of melting the metal down and pouring it into the mold.
DIE STRUCK coins are created by first designing two sides of the mold from solid steel. Then, using the metal type requested, the mold sides close together essentially "stamping" the design into the raw metal surface.
Each coin is then made and hand painted to the specifications outlined in your order.

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What is my Coin ID?

We do two things when you place an order. The first thing we do is assign your order a Temporary Coin ID Number (ex. tmp01310601) to distinguish it from other customer's orders.

When a graphic artist starts the artwork, they then change your Temporary Coin ID to a name which is referred to as a Coin ID. It is usually an acronym based on the text on the top or bottom ring of your coin, though it may be something different.. When the art director sends you the link to your artwork, your customer ID is in the link---the link will read: http://www.wemakecoins.com/coinid_09 where "coinid_09" is the name of your coin.
The "_09" signifies the year your order was placed and is part of your Coin ID.
When you are on the artwork page that the Art Director emails you, your Coin ID is in RED at the top of the page where it says Coin ID.
Please be sure to keep your Coin ID handy, as you will need it to reference your order every time you contact us regarding your order. You will also need it if you would like to reorder your coins at a later time.

*BECAUSE OF THE VOLUME OF COINS WE HAVE CREATED AND ARE WORKING ON AT ANY GIVEN TIME, WE CANNOT FIND YOUR COIN BASED ON: YOUR NAME, UNIT, BATALLION, GROUP, SQUADRON, DATE ORDERED, PRECINCT, ETC.
YOUR COIN ID IS THE FASTEST, EASIEST, AND MOST RELIABLE WAY TO FIND YOUR COIN.

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What About Reordering Coins?

WE CANNOT TAKE ORDERS OVER THE PHONE.

When you're ready to reorder your coin, just navigate the website to the order form. Just like any other order, we request that you fill out our online order form, print it out, and fax it to us.
However, there is a special Reorder Form with a spot for you to enter your COIN ID, so all you need to fill out is the quantity desired and your Coin ID.
Your coins will then be reproduced exactly as they were for your previous order and you will not be charged a die fee again. However, any modifications and/or additions to the original design (other than metal type and colors used) would constitue a new order and the New Order Form would need to be used for your order.
We do not allow other organizations or individiuals use of your die without written permission by you.

MINIMUM REORDER IS 100 COINS AND SHIPPING CHARGES DO APPLY.

IF YOU ARE UNSURE OF YOUR PREVIOUS COIN'S COIN ID, THEN YOU WILL NEED TO EMAIL US AN IMAGE OR PHOTO OF THE COIN (FRONT AND BACK) SO WE CAN SEARCH OUR IMAGE DATABASE FOR YOUR COIN'S COIN ID AND PROVIDE IT TO YOU PRIOR TO THE SUBMISSION OF YOUR ORDER FORM..

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What is the "Die Fee" and Why Do I Have to Pay It?

To get things started and have any artwork created by our designers, we do ask customers to first complete the order form and pay the die fee. When you place an order, the die fee is charged up front. We charge you this fee up front to cover the time spent designing your artwork and to cover the cost of the materials used and the time spent carving the mold that will be used to stamp your coins.
When you approve the artwork and production is started, the remainder of the balance is charged. Nothing is done without your satisfaction and approval. Your coins can't be sold to another customer without your written approval.

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Rush Service

If you have an order that you need to rush, we can complete production of your coins and get them in the mail (normally) within 30 days of your artwork approval. We do this by moving your order to the front of the job queue for production. During high production periods this may be slightly longer. March thru October is the busiest time of the year for most coin companies so plan ahead and allow yourself enough time to complete the job before you run out of time.

*WHEN A RUSH ORDER TYPE IS SELECTED THE CUSTOMER WILL PAY A $100 RUSH ARTWORK FEE TO RECEIVE THE DESIGN IN 1 TO 2 BUSINESS DAYS FOR APPROVAL. THE CUSTOMER IS RESPONSIBLE FOR PAYING THE SHIPPING AND HANDLING FEES IN ORDER TO SEND THE SHIPMENT AS A PRIORTIY. SHIPPING IS NOT FREE FOR THIS SERVICE INCLUDING NEW ORDERS.*

*PLEASE KEEP IN MIND, THE RUSH SERVICE MOVES YOUR PROJECT TO A HIGH PRIORITY. OUR GRAPHIC DESIGNERS WILL PLACE YOUR ORDER FIRST IN THE ARTWORK QUEUE. ACTUAL MINTING TIME FOR YOUR COIN WILL DECREASE TO 30-35 DAYS, BUT IT DOES NOT GUARANTEE THAT THE COINS WILL BE COMPLETED AND SHIPPED OUT BY THAT GIVEN TIME FRAME.*

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What if I cancel my order?


If a coin design/artwork is created for customer approval and a decision is made to cancel the order, you will be charged any art fees incurred and will be charged a $150.00 cancellation fee.

YOUR DIE FEE WILL NOT BE REFUNDED